Widerrufsrecht

Return Policy

We offer a 14-day return or exchange policy from the date of delivery.Please note that we do not offer direct exchanges at this time. If you wish to replace an item with a different style or variant, you may return the original item and place a new order separately.

For returns that are not caused by product defects or mistakes on our part, the customer is responsible for the return shipping cost. The return address will be provided via email once your return request is approved.

Eligibility:

• unused, unworn, and in original packaging
  
• 14 days of receiving your order to initiate a return or exchange
  

Return Shipping Costs:

• defective item, wrong product, or any issue caused by us, we will cover return shipping.
  
• personal reasons (e.g., change of mind, wrong size, dislike of color), customers are responsible for the return shipping fee.
  

Refunds will be processed to your original payment method within 5–7 business days after we receive and inspect the returned items.

Please note that we will charge 5% of the order amount for restocking fee on the return orders.

Refund Policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at customerservice@mystmart.com. The return address will be confirmed based on the shipping warehouse. Please follow the return details sent to you via email.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at customerservice@mystmart.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Unfortunately, we cannot accept returns on sale items or gift cards.

 

Exchanges
Please note that we do not offer direct exchanges at this time. If you wish to replace an item with a different style or variant, you may return the original item and place a new order separately.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at customerservice@mystmart.com.