FAQ

What's our shipping policy?

We are pleased to offer free standard shipping under the following conditions:

  • Global: Free shipping on orders over $69

Orders below the free shipping threshold will have shipping fees calculated at checkout based on destination and package weight.

Processing Time: Orders are typically processed within 5-7 business days. You will receive a confirmation email with tracking information once your order has been shipped.

Delivery Time:

  • Estimated delivery within 15 business days

Please note: Delivery times may vary depending on destination and local customs procedures.

What's our return & exchange policy?

We offer a 14-day return or exchange policy from the date of delivery.

Eligibility:

  • unused, unworn, and in original packaging
  • 14 days of receiving your order to initiate a return or exchange

Return Shipping Costs:

  • defective item, wrong product, or any issue caused by us, we will cover return shipping.
  • personal reasons (e.g., change of mind, wrong size, dislike of color), customers are responsible for the return shipping fee.

Refunds will be processed to your original payment method within 5–7 business days after we receive and inspect the returned items.

What's our refund policy?

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at customerservice@mystmart.com. The return address will be confirmed based on the shipping warehouse. Please follow the return details sent to you via email.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at customerservice@mystmart.com.